Cancellation / Refund / Returns

All orders are shipped within 3-5 business day of the order. You will be emailed if this will be longer.
Due to the size of our items, we do NOT ship to PO boxes.
You will receive a Shipment Confirmation email once your order has been shipped containing your tracking number(s).
All orders are shipped through Australia post.
Damage/loss of goods during freight is not common but it does sometimes happen. We make sure to package your goods as safely as possible. In the case where a package is damaged/lost during freight please follow these steps:
- document exactly how the package was delivered (if applicable)
- retain all packaging (damaged or not)
- contact us for further instructions (if damaged goods are in a used condition then compensation may be voided)
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging.
To start a return, you can contact us at INFO@PROVKDAPPAREL.COM
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at INFO@PROVKDAPPAREL.COM

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at INFO@PROVKDAPPAREL.COM.